Version 1 - Reviewed: February 16, 2011

Error displaying the list of Tariff Records

When trying to display the Tariff Records screen, an error occurs that includes the following phrases:

  • Error: Object reference not set to an instance of an object.
  • Exception classes: System.NullReferenceException
  • Stack Traces: at TariffSharkPremier.Forms.ListOfTariffRecords.SetSplitterDistance()...

When running the TariffShark Premier client v1.0.x or v1.1.x, this error can occur if your Windows desktop DPI setting is non-standard.

As shown below, in Windows XP, make sure the DPI setting is set to "Normal (96 DPI)" in Advanced Display properties.

As shown below, in Windows Vista, make sure the DPI Scaling is set to "Default scale (96 DPI)".

As shown below, in Windows 7, make sure the "Make it easier to read what's on your screen" setting is set to "Smaller - 100% (default)".